Selected Readings on Conflict Management, Mediation, and Facilitating Critical Dialogues
By: Dr. Nancy Watson and Dr. Christine Stanley
Bullying | Change | Conflict Management | Difficult Dialogues | Diversity and Social Justice Issues | Empathy | Facilitating a Difficult Conversation | Leadership | Mediation Issues | Additional Readings
Schmidt, P. (2010, June). Workplace Mediators Seek a Role in Taming Faculty Bullies. The Chronicle of Higher Education. Retrieved from http://chronicle.com/article/Workplace-Mediators-Seek-a/65815/?sid-at&um_source=at&_um_medium=en.
Algert, N.E. & Watson, K. (2005 April). Systemic change in engineering education: The role of effective change agents for women in engineering. Proceedings:
Women in Engineering Advocates Network (WEPAN)/National Association of Minority Engineering Professionals Advocates (NAMEPA) Conference, Las Vegas, NV.
Chism, N.V.N. (1998). The role of educational developers in institutional change: From the basement office to the front office. To Improve the Academy, 17, pp. 141-153.
(2009, August). Timing the Singularity. The Futurist. Retrieved from
Algert, N.E., & Stanley, C.A. (2007, September). Conflict Management. Effective Practices for Academic Leaders, Vol. 2(9), pp. 1-16.
Algert, N.E., & Watson, K. (2002). Basic Mediation Training. The Center for Change and Conflict Resolution. Bryan, TX.
Algert, N.E., & Watson, K. (2002). Conflict Management: Introductions for Individuals and Organizations. The Center for Change and Conflict Resolution. Bryan, TX.
Bailey, D. (1998). Life in the Intersection: Race/Ethnic Relations and Conflict Resolution. Fourth R, Vol. 78, pp. 18-19.
Beck, M. (2001). Finding your north star: Claiming the life you were meant to live. New York, NY: Three Rivers Press.
Chew, P.K. (Ed.). (2001). The conflict and culture reader. New York, NY: NYU Press.
Gerzon, M. (2007). Leading through conflict: How successful leaders transform differences into opportunities. Watertown, MA: Harvard Business School Publishing.
Kenneth, C., and Goldsmith, J. (2000). Resolving conflicts at work: A complete guide for everyone on the job. San Francisco, CA: Jossey-Bass.
Kochman, T. (1981). Black and white styles in conflict. Chicago, IL: University of Chicago Press.
Lankoff, G. (2004). Don’t think of an elephant: Know your values and frame the debate. White River Junction, VT: Chelsea Green Publishing.
Lord, R.G., Klimoski, R.J., & Kanfer, R. (Eds.). (2003). Emotion in the workplace: Understanding the structure and role of emotions in organizational behavior. San Francisco, CA: Jossey-Bass.
Malhotra, D, & Bazerman. (2007). How to overcome obstacles and achieve brilliant results at the bargaining table and beyond. New York, NY: Bantam Books.
Rouhana, N.R., & Korper, S.H. (1996, October). Case analysis: Dealing with the dilemmas posed by power asymmetry in intergroup conflict. Negotiation Journal, pp. 353-336.
Schrage, J. & Giacomini, N.G. (2009). Reframing campus conflict. Sterling, VA: Stylus Publishers.
Stanley, C.A., & Algert, N.E. (2007). An Exploratory Study of the Conflict Management Styles of Department Heads in a Research University Setting. Innovative Higher Education, Vol. 32(1), pp. 49-66.
Ursiny, T. (2003). The coward’s guide to conflict: Empowering solutions for those who would rather run than fight. Naperville, IL: Sourcebooks, Inc.
William U., Brett J., and Goldberg S. (1998). Getting disputes resolved. San Francisco: Jossey Bass Publishers.
Algert, N.E., & Watson, K. (2000, June). Behavioral profiles and their impact on your workplace environment. Proceedings: Women in Engineering Advocates
Network (WEPAN). Washington, DC.
Goodman, D. (1995). Difficult dialogues. College Teaching, Vol. 43(2), pp. 47-52. Philadelphia, PA: Taylor & Francis.
Landis, K. (2008). Start talking: A handbook for engaging difficult dialogues in higher education. Anchorage, AK: University of Alaska Anchorage and Alaska Pacific University.
Munger, M. C. (2010, January 7). The right kind of nothing. The Chronicle of Higher Education. Retrieved from http://chronicle.com/article/The-Right-Kind-of-Nothing/63344.
Ruiz, D.M. (2004). The voice of knowledge. San Rafael, CA: Amber-Allen Publishing.
Satir, V. (1991). The Satir change Model: Family therapy and beyond. Palo Alto, CA: Science and Behavior Books.
Sue, D., Torina, G., Capodilupo, C., Rivera, D., and Lin, A. (2009). How white faculty perceive and react to difficult dialogues on race: Implications for education and training. The Counseling Psychologist, Vol. 37(8), pp. 1090-1115.
Taylor, B. (2010, July 22). The four quadrants of administrative effectiveness. The Chronicles of Higher Education. Retrieved from http://chronicle.com/article/The-Four-Quadrants-of/123642/?sid=at&utm_source=at&utm_medium=en.
Watt, S.K. (2007). Difficult dialogues, privilege and social justice: Uses of the privileged identity exploration (PIE) model in student affairs practice. College Student Affairs Journal, Vol. 26(2), pp. 114-125.
Diversity and Social Justice Issues
Adams, M., Bell, L. & Griffin, P. (1997). Teaching for diversity and social justice. New York, NY: Routledge.
Borrego, M. (2007). Development of Engineering Education as a Rigorous Discipline: A Study of the Publication Patterns of Four Coalitions. Journal of Engineering Education, Vol. 96(1), pp. 5-18.
Blum, L. (1998). Can we talk? Interracial dialogue in the classroom. Change, Vol. (30)6, pp. 26-37.
Cannon, L. W. (1990). Fostering positive race, gender and class dynamics in the classroom. Women’s Studies Quarterly, Vol. 27, pp. 126-34.
Carraveli, A. (2006). The 'creeping crisis' in engineering education. University Business.
Chesler, M. (1991). Alternative dispute resolution and social justice. (Unpublished Manuscript).
Chesler, M. (1997). Perceptions of faculty behavior by students of color. Center for Research on Learning and Teaching, University of Michigan.
Crenshaw, K, Gotanda, N., Peller, G., & Thomas, K. (Eds). (1995). Critical race Theory: The Key Writings That Formed the Movement. New York, NY: The New Press.
Crombie, G., Pyke S.W., Silverthorn, N., Jones A., & Piccinin, S. (2003, January). Student perceptions of their classroom participation and instructor as a function of gender and context (Electronic Version). Journal of Higher Education, Vol. 74, pp. 51-76.
Cross, W.E. (1991). Shades of black: Diversity in African-American identity. Philadelphia: Temple University Press.
Duarte, E.M., & Smith, S. (2000). Foundational perspectives in multicultural education. New York, NY: Longman.
Flughum, R. (1993). Maybe (maybe not). New York, NY: Ivy Book.
Fong, K. (2010). There’s a fine line between courage and foolishness. Kellogg Fellows Leadership Alliance.
Frederick, P. (1995). Walking on Eggs. College Teaching, Vol. 43(3), pp. 83-92. Philadelphia, PA: Taylor & Francis.
Garmon, M. (1998). Using dialogue journals to promote student learning in a multicultural teacher education course. Remedial & Special Education, Vol. 19(1), pp. 32-45.
Gladwell, M. (2000). The tipping point: how little things can make a big difference. New York, NY: Little Brown.
Goodman, D. (1998). Lowering the shields: Reducing the defensiveness in multicultural education. In R. Chaves & J. O’Donnell (Eds.), Speaking the unpleasant: The Politics of (non)engagement in the multicultural education terrain. Albany: State University of New York Press.
Hardiman, R., & B. Jackson. (1992). Racial identity development: Understanding racial dynamics in college classrooms and on campus. In M. Adams (Ed.) Promoting diversity in college classrooms: Innovative responses for the curriculum, faculty, and institutions. Pp. 21–37. San Francisco: Jossey-Bass.
Harper, S. R., & Patton, L. D. (Eds.). (2007). Responding to the realities of race on campus. New Directions for Student Services.
Helms, J.E. (1990). Black and white racial identity: Theory, research and practice. Westport, CT: Greenwood Press.
Kotter, J. (2008). A sense of urgency. Boston, MA: Harvard Business Press.
Kuhn, E. (1996). Cross-cultural stumbling blocks for international teachers (Electronic version). College Teaching, Vol. 44, pp. 96-99. Philadelphia, PA: Taylor & Francis.
Kuhn, T. (1962). The structure of scientific revolutions. Chicago: University of Chicago Press.
Lopez, G. & Chism, N. (1993). Classroom concerns of gay and lesbian students (Electronic version). College Teaching, Vol. 41, pp. 97-103. Philadelphia, PA: Taylor & Francis.
Lynch, E. (1997). Instructional strategies. In A. Morey & M. Kitano (Eds.), Multicultural course transformation in higher education: A broader truth (pg. 56-70). Needham Heights, MA: Allyn & Bacon.
Maurer, R. (1996). Beyond the wall of resistance. Austin, TX: Bard Books Inc.
Meyerson, D. (2001). Tempered radicals: How people use difference to inspire change at work. Boston, MA: Harvard Business School Press.
McIntosh, P. (1997). White Privilege and Male Privilege: A Personal Account of Coming to See Correspondence Through Work in Women’s Studies. In R. Delgado & J. Stefanic (Eds.), Critical White Studies: Looking Behind the Mirror, pp. 291-99.
McIntosh, P. (1990). White Privilege: Unpacking the Invisible Knapsack (Electronic Version). Independent School, Vol. 49, pp. 31-35. Washington D.C.: National Association of Independent Schools.
Myers, S., & Brodeur, P. (Eds.). (2006). The pluralist paradigm: Democracy and religion in the 21st century. Scranton, PA: University of Scranton Press.
Nash, R. J., Bradley, D. L., & Chickering, A. W. (2008). How to talk about hot topics on campus: From polarization to moral conversation. San Francisco: John Wiley & Sons.
Nelson, C. (1986). Student diversity requires different approaches to college teaching, even in math and science (Electronic Version). American Behavioral Scientist, Vol. 40, pp. 165-175.
Petroski, H. (2010). The essential engineer: Why science alone will not solve our problems. New York, NY: Alfred A. Knopf.
Rios, D. (2002). A U.S. Born Latina Professor: Cultural Stranger in my Own Classroom, In L. Vargas (Ed.) Women Faculty of Color in the White Classroom. New York, NY: Peter Lang.
Romney, P., B. Tatum, and J. Jones. (1992). Feminist Strategies for Teaching about Oppression: The Importance of Process. Women’s Studies Quarterly Vol. 20(1/2), pp. 95-110.
Schein, E. (1985). Organizational and cultural leadership. San Francisco: Jossey-Bass.
Schoem, D. & Hurtado, S. (Eds.). (2001). Intergroup dialogue: Deliberative democracy in school, college, community, and workplace. Ann Arbor, MI: University of Michigan Press.
Seel, R. (2000, May). Culture and complexity: New insights on organizational change. Organizations & People: Successful Development, Vol. 7(1), pp. 2-8. Retrieved from http://culturalacademy.pbworks.com/f/CULTURE+AND+COMPLEXITY+Richard+Seel.pdf.
Stanley, C.A. (2001). A review of the pipeline: The value of diversity in staffing, teaching and learning centers in the new millennium. The Journal of Faculty Development, Vol. 18(2), pp. 75-86.
Suarez-Balcazar, Y., Orellana-Damacela, L., Portillo, N., Rowan, J.M., & Guillen C.A. (2003).
Experiences of differential treatment among college students of color (Electronic Version). Journal of Higher Education, Vol. 74, pp. 429-444.
Sue, D. and D. Sue. (1990). Counseling the culturally different: Theory and practice. New York, NY: John Wiley.
Taleb, N. (2007). The black swan: The impact of the highly improbable. New York, NY: Random House Publishing Group.
Tapscott, D. (2009, June 3). The impending demise of the university. The Edge. Retrieved from
Tatum, B. T. (1992). Talking about race, learning about racism: The application of racial identity development theory in the classroom. Harvard Educational Review, Vol. 62, pp. 1-24.
Tichy, N. (1983). Managing strategic change: Technical, political and cultural dynamics. New York, NY: Wiley.
Westen, D. (2007). The political brain: The role of emotion in deciding the fate of the nation. New York, NY: Public Affairs Press.
Wunsch, M., & Chattergy, V. (1991). Managing diversity through faculty development. To Improve the Academy, Vol. 10, pp. 141-150.
Disch, E. and B. Thompson. (1990). Teaching and learning from the heart. National Women’s Studies Association Journal, Vol. 2, pp. 68-78.
Fisher, B. (1987). The heart has its reasons: Feeling, thinking and community building in feminist education. Women’s Studies Quarterly, Vol. 15, pp. 47-58.
Fried, J. (1993). Bridging emotion and intellect: Classroom diversity in process. College Teaching, Vol. 41(4), pp. 123-28.
Monroe, K. R. (2006). "Can Empathy Be Taught?" Academe, Vol. 92(4), pp. 58-63. Retrieved from http://www.aaup.org/AAUP/pubsres/academe/2006/JA/feat/Monr.htm.
Facilitating a Difficult Conversation
Griffin, R.W., & O’Leary-Kelly, A.M. (Eds). (2004). The dark side of organizational behavior. San Francisco, CA: Jossey-Bass.
Levine, S. (2000). Getting to resolution: Turning conflict into collaboration. San Francisco, CA: Berrett-Koehler Publishers.
Patterson, K., Granny, J., McMillian, R., and Switzler, A. (2002). Crucial Conversations: Tools for talking when Stakes are High. New York, NY: McGraw Hill.
Tannen, D. (1990). You just don’t understand: Women and men in conversation. New York, NY: Ballantine.
Tavris, C., & Aronson, E. (2007). Mistakes were made (but not by me): Why we justify foolish beliefs, bad decisions and hurtful acts. Orlando, FL: Harcourt, Inc.
Thomas, K. and Kilmann, R. (1974). Thomas Kilmann conflict mode instrument. Tuxedo, NY: Xicom.
Xicom, Inc. (1996). Conflict Workshop Facilitator’s Guide.
Tichy, N.M., & Devanna, M.A. (1986). The transformational leader. New York, NY: John Wiley and Sons.
Beck-Kritek, P. (1994). Negotiating at an uneven table. San Francisco, CA: Jossey-Bass.
Cloke, K. (2001). Mediating dangerously: The frontiers of conflict resolution. San Francisco: Jossey-Bass.
Cloke, K., & Goldsmith. (2000). Resolving personal and organizational conflict: Stories of transformation and forgiveness. San Francisco, CA: Jossey-Bass.
Cobb, S. (1993). Empowerment and Mediation: A Narrative Perspective. Negotiation Journal, Vol. 9 (3), pp. 245-259.
Cohen, J. (1997). Making Dispute Resolution Sessions Accessible to People with Disabilities. SPIDR News, Vol. 21(2), pp. 1, 14-15.
Delgado, R. (1985). Fairness and formality: Minimizing the risk of prejudice in alternative dispute resolution. Wisconsin Law Review., Vol. 6, pp. 1359-1404.
Stanley, C.A., Watson, K.L. & Algert, N.E. (2005). A faculty development model for mediating diversity conflicts in the university setting. Journal of
Faculty Development, Vol. 20(3), pp. 129-142.
Warters, W. C. (December 1999). Mediation in the campus community: Designing and managing effective programs. San Francisco, CA: Jossey-Bass Press.
Boal, A. (2004). Games for actors and non-actors (2nd ed.). (translated by A. Jackson). New York, NY: Routledge.
Callahan, D. (2004). The cheating culture: Why more Americans are doing wrong to get ahead. Orlando, FL: Harcourt.
Finkin, M. W. & Post, R. C. (2009, March). For the common good: Principles of American academic freedom. New Haven, CT: Yale University Press.
Goleman, D. (2004). Destructive emotions: How can we overcome them? A scientific dialogue with the Dalai Lama. New York, NY: Bantam Books.
Harriger, K. & McMillan, J. (2007). Speaking of politics: Preparing college students for democratic citizenship through deliberative dialogue. Dayton, OH: Kettering Foundation Press.
Matthews, D. & N. McAfee. (2001). Making choices together: The power of public deliberation. Dayton, OH: Kettering Foundation Press.
Pert, C.B. (1997). Molecules of emotion. New York, NY: Scribner.
Ruiz, D.M. (1997). The four agreements. San Rafael, CA: Amber-Allen Publishing.
Smith, H.W. (2000). The power of living your values: What matters most. New York, NY: John Wiley and Sons.
Wineman, S. (1984). The politics of human services. Boston, MA: South End Press.